Refund Policy

Refund Policy

Last updated: May 6, 2026

At Velour Paris, your satisfaction is our priority. Please read our refund policy carefully before submitting a request.

1. Refund Eligibility

We offer refunds exclusively in the following cases: you return the product within 14 days of receiving it, and the product is in perfect condition — unused, unopened, in its original packaging with all accessories and labels intact.

Once the return is validated and the product inspected, a full refund will be issued to your original payment method within 5 to 10 business days.

Please note: return shipping costs remain the customer's responsibility, unless the product is defective or an error was made on our part. Please refer to our [Return Policy] for more information.

2. Damaged Items or Incorrect Orders

If you receive a defective product or one that does not match your order (wrong item, color, or contents), please notify our customer service within 72 hours of delivery.

To be eligible for a refund or express replacement, contact us at contact.velourparis@gmail.com with your full name and order number, clear photos of the product showing the issue (mandatory), and your preference: full refund or free express replacement.

Requests submitted without photos cannot be processed.

3. Non-Refundable Items

The following are not eligible for a refund: clearance or final sale items (unless defective), personalized, opened, or used products.

4. Contact

For any questions regarding this refund policy: 📧 contact.velourparis@gmail.com