Shipping Policy / APEX FIT

Shipping Policy

Last updated: 19 June 2026

This policy explains our order processing and shipping terms. By placing an order with Apex Fit, you accept the conditions below.

1. Order processing times

All orders are processed Monday to Friday (excluding public holidays). Standard processing time is 24 to 72 working hours from the date of the order. Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. If you have not received your confirmation or shipping email, please check your spam folder or contact our customer service at info@apexfitmen.com with your full name so that we can locate your order.

2. Delivery times (after processing)

Estimated delivery times from the date of shipping are as follows:

These times are indicative and may vary depending on the destination and carrier conditions.

3. Tracking your order

You can track your order at any time using the tracking number provided in your shipping confirmation email, via the following page: 👉 https://apexfitmen.com/apps/track123 [update to your live tracking page]

4. Shipping warehouses

Apex Fit fulfils orders through [describe your real setup — see note below]. Depending on your location and product availability, your order may be shipped from the relevant warehouse.

5. Delivery delays

We work with trusted international carriers that operate on working days only (Monday to Friday, excluding public holidays). During peak periods (end-of-year holidays, sales), delays may occur. If your order is delayed, contact us at info@apexfitmen.com and we will do our utmost to assist you promptly.

6. Lost parcels

In the rare event that your parcel is lost in transit, please notify our team as soon as possible. We will open an investigation with the carrier and, once confirmed, we will proceed with either a free re-shipment or a full refund, according to your preference.

7. Incorrect delivery address

It is the customer's responsibility to provide an accurate and complete delivery address at the time of ordering. If you notice an error in your delivery details, contact us immediately at info@apexfitmen.com. If the order has not yet shipped, we will update the address. If the order has already shipped, we cannot redirect the parcel, and no refund or re-shipment will be offered.

8. Additional legal notes

Delivery times are estimates and have no contractual value. Apex Fit cannot be held responsible for delays caused by customs, weather disruptions or issues related to third-party carriers. Once a parcel is marked as delivered by the carrier, we consider the order fulfilled. Any claim for a missing parcel must be made within 5 days of the delivery status.

9. Contact us

For any question relating to this shipping policy or for help with a shipment, contact us at: 📧 info@apexfitmen.com